Frequently asked questions

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Billing and account

How do I change my password?
How do I reset my password?
How do I update my billing information?
I have a free subscription plan. How do I upgrade it?
Do you offer school subscriptions?
How do I cancel my recurring subscription?
My credit card is being declined.  Why is that?

Playback questions

My video does not playback smoothly. How can I fix this?
Can I watch videos using Chromecast and AirPlay?
Can I watch videos on my TV without using an app?
Can I watch videos on my phone or tablet without using an app?
Which browsers are supported?


Live webinars
Intranet access